Complain Letter

Mercedes Norte of Heredia

Residencial Villa Colonial, house #15

November 10, 2014

Computer Department                        

CompuFax

San Pedro of Monte de Oca, 12 avenue, 5 and 6 street

San José, Costa Rica

Dear Sir or Madam:

I´m writing to complain about a computer that I bought last month in your shop and about how I was treated by a member of the staff when I went directly  to the shop to complain about it.

First, last month a computer was bought by me in your shop. This laptop was bought for $500 dollars, what I think the price is really far-fetched, nevertheless I needed a computer almost immediately. Yesterday, exactly one month later, my laptop stopped working. And this is the moment that I don´t really know why did it stopped working if it was supposed that the artefact was a new brand one. Honestly, I thought that the computer was overpriced however; I really liked it so I decided to buy it. I send you two letters and they were not answered by anyone.

Second, when my laptop stopped working I decided to go to your shop and take the bull by the horns. I was attended by your supervisor and my surprise was how I was treated by him. When I talked to the guy he started laughing and said to me that this was not a problem of your company anymore because it already has passed 1 month. He didn´t offer me any form of refund or replacement. I thought that your company was a serious one, but with this situation let me tell you that I feel really disappointed.

I would be grateful if you give a refund, because I don´t really agree with the idea that the computer is send to your workshop. It has no sense to send a brand new object to a workshop. If I don´t receive an answer, the problem will be taken by my lawyer. Thank you for help with this matter.

Sincerely,

María Fernanda Carvajal Rivas

Fersita2394@hotmail.com